Pre-set conversation attributes via an intake page URL
Sometimes, before an intake page is submitted, you might want to pre-define some attributes of the resulting conversation before it gets created when someone submits your intake page form.
Currently, you can pre-set the following attributes by using special URL parameters appending to your intake page URL:
- The conversation title
- A conversation subscriber email
Pre-set the conversation title
Let's say your intake page URL is https://clarityflow.com/bluthecompany.
By default, when someone submits the form on this page, it would create a conversation using a default title like "Conversation with (person's name)" or "February 14th Conversation".
You can pre-set a custom title by appending the
title parameter to the intake page URL. To append a parameter, add
? to the end of the URL, followed by the first parameter.
Note: You will need to replace each space with
%20 so that the title is encoded properly.
For example, let's say you want to pre-set the title to: "Customer Support Inquiry for Product ABC". You would want to point customers to this intake page URL:
Pre-set 1 conversation email subscriber
When editing the settings on an existing conversation, you have the option to add subscriber email addresses. These emails will be sent a notification anytime a new message is posted to this conversation. Recipients of these email addresses have the option to 1-click unsubscribe themselves.
Using a parameter on your intake page, you can set a single email subscriber on the resulting conversation.
To do this, you can append the
subscriber_email parameter to the intake page URL.
For example, if you want the resulting conversation to have
[email protected] as a subscriber, you would send someone to an intake page at this URL:
Combining multiple parameters
You can set both a custom title and a subscriber email by using
& in between these 2 parameters in the URL, like this: