Types of users in Clarityflow

There are two types of users in Clarityflow:

  • Account Members - The account owner and any other team members invited into the account. Account members are usually your employees or partners. Your plan determines how many account members (a.k.a. "team members") can be invited to your account.
  • Respondents - Those who've registered while responding to a conversation. Respondents are usually customers and other people you invite to conversations. You can invite unlimited respondents to your conversations.

Both Account Members and Respondents may be participants in a conversation. For more on how conversation participants are managed, see here.

Let's dive into both of these in detail:

Account Members

The person who creates the account is the first account member—the owner.  You can invite other team members (employees, partners, etc.) to your account and they would all be members of your account.

See pricing to find out how many team member seats are available in your plan.

Team Members can be given any of these roles, which have the following permissions:

  • Owner: There can only be one. Can do everything.
  • Admin: Can do everything except manage billing for the account.
  • Member: Can create and manage conversations in the account. Cannot invite other team members or change account settings.


When a person is invited to a conversation, and they register their user login while posting a message to a conversation, they become a respondent user.

Respondents can be invited to conversations and they can post messages to conversations.  Being a respondent user in Clarityflow is completely free.

However, respondents cannot start conversations of their own. If the respondent wants to make full use of Clarityflow for their own use, they can start their own Clarityflow account, which will begin a free account.

If you have a respondent user login in Clarityflow and would like your own full Clarityflow account, you can add that by clicking "Conversations" and then clicking "Try Clarityflow for yourself!"

For more on what others see when they're invited to your conversations, see this guide.

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